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HP Recommended
HP ENVY Desktop TE01-2250xt CTO
Microsoft Windows 11

I've had the subject computer less than a week. About half the time I start the computer I get a blank screen. Usually when I restart the computer the monitor works on the 2nd startup, but a few times it required multiple reboots. Everything's fine once the monitor displays during startup. This computer uses the Intel internal graphics (Intel Core I5-11400) and arrived with Windows 11 installed. I installed all the updates, including the graphics driver. Any suggestions? I've had no luck reaching HP Tech Support on the phone, but that's a different problem.

2 REPLIES 2
HP Recommended

@Dcam2 --  I've had no luck reaching HP Tech Support on the phone, but that's a different problem.

 
Actually, it is the same problem. Any HP computer comes with a 12-month warranty, but you need to contact HP Support to open a claim, that HP calls a "case",  against the Warranty.
 
HP Recommended

Thanks for the advice.  I was able to reach a technician via chat right away.  Last Sunday I waited on the phone for nearly 3 1/2 hours before giving up.  There's a special place in hell for whoever came up with that hold "music" 😉

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