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01-14-2022 09:45 PM
Product: HP ENVY Desktop TE01-2250xt CTO
Operating System: Microsoft Windows 11
I've had the subject computer less than a week. About half the time I start the computer I get a blank screen. Usually when I restart the computer the monitor works on the 2nd startup, but a few times it required multiple reboots. Everything's fine once the monitor displays during startup. This computer uses the Intel internal graphics (Intel Core I5-11400) and arrived with Windows 11 installed. I installed all the updates, including the graphics driver. Any suggestions? I've had no luck reaching HP Tech Support on the phone, but that's a different problem.
2 REPLIES 2
01-15-2022 12:30 AM
@Dcam2 -- I've had no luck reaching HP Tech Support on the phone, but that's a different problem.
Actually, it is the same problem. Any HP computer comes with a 12-month warranty, but you need to contact HP Support to open a claim, that HP calls a "case", against the Warranty.
To start a case: Contact Official HP® Support – Canada | HP® Customer Support
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