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‎03-18-2024 03:33 AM - edited ‎03-18-2024 03:36 AM

HP Recommended
Product: HP Elite SFF 600 G9 Desktop PC RCTO Base Model
Operating System: Microsoft Windows 11

Hello,
We use Veeam Backup&Replication solution to backup user data from computers. We use Veeam CBT driver for efficient backup. Backup using CBT driver works seamlessly on many computers from different manufacturers. But on HP Elite 600 G9 computers this solution does not work - when booting Windows 11, a blue screen of death appears - a problem with VeeamVolumeCT.sys .
We have also tried a clean install on several computers, but still the same result.
CBT driver details here : https://helpcenter.veeam.com/docs/agentforwindows/userguide/backup_cbt_driver.html?ver=60

We think that some function in the Bios needs to be disabled, but we don't know which one. Can you give us some advice ?
Thank you for any information.

1 REPLY 1

‎03-28-2024 04:07 PM

HP Recommended

Sorry, but we can provide no support for issues with non-HP software.

 

Your best bet, in this situation, is to contact the software vendor and find out which BIOS/UEFI settings need to be changed for their product to work properly.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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