• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎01-29-2022 10:57 AM - edited ‎01-29-2022 10:58 AM

HP Recommended

Hi, I recently got an used HP EliteDesk 800 G1 SSF. When I turned it on, the first time it just beeped once and then proceeded to boot into windows 7. Then I tried to get into the bios to just check the settings and reinstall windows 10 on it. However, when I tried to go into BIOS by pressing ESC the screen stayed blank, the monitor is receiving a signal but it's blank. It's now blank all of the time, and yes I did try different monitors, cables, power supplys, RAM even a different CPU. I also tried to reset the bios multiple ways - take out the battery, push the button, disconnect the machine and take out the battery...

Caps lock and numlock are responding. And when I turn it on it makes one short beep and then the monitor detects the blank output.

Oh, and by the way I have two of them, I just took out and reinserted the HDD and it started to have the EXACT same issue.

Please help me. Thank you.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.