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‎08-24-2021 10:48 AM

HP Recommended
Product: 1CB62ET
Operating System: Microsoft Windows 10 (64-bit)

Hi there folks.
I have a dozen of these EliteDesk Minis that have developed an RTC error message when they are powered on.
We replaced the RTC battery and reset the time and date in the BIOS then rebooted.
The problem is that they now turn themselves off within 5 minutes and will not turn back on for at least 30 minutes.
All the fans are working has they should and the units do not get hot.
Does this mean they probably need system boards replacing?
They are all out of warranty by 3 months or so 

Category:
1 REPLY 1

‎08-25-2021 12:01 PM

HP Recommended

@CA992643 -- They are all out of warranty by 3 months or so 

 

You should contact HP Support, because all of them seem to have the same problem. Maybe, HP knows about this issue for this model, and will make some accommodation to you?

 

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