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07-22-2020 12:56 PM
I have completed all troubleshooting via virtual assistant except opening the guts of the computer. Turns on, heat fan, see light on power button...screen blank. Will not turn off via power button. What do I do next?
07-25-2020 12:26 PM
@Kwtchyrbellyakn Have you reset the computer to release excessive static? If not, use the below steps:
- Ensure your device is OFF.
- Unplug all the external devices (If any).
- Disconnect the power cord from the PSU,
- Press and hold the power button for about 30 seconds.
- Connect the power supply (power cord).
- Press the power button to turn on your desktop.
Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
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