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- HP Envy 27 all-in-one -- frozen and restart

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07-03-2024 09:10 AM
My HP Envy 27 All in one computer has frozen. I've tried both :
- unplugging it, plugging it in again and holding down the power button to restart; and
- turning it off and pressing F10 repeated to try to access the BIOS to restart the computer.
Unfortunately in both instances nothing happens and all I get the the HP logo on the black screen. What else can I do?
1 REPLY 1
07-04-2024 08:38 AM
Hello Rlyen, how are you ?
Please, did you change any internal accessories on the equipment?
Does it have any beeps?
See if there is also an error message on the screen.
Waiting
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