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HP Recommended

My HP Envy 27 All in one computer has frozen. I've tried both :

 

- unplugging it, plugging it in again and holding down the power button to restart; and

- turning it off and pressing F10 repeated to try to access the BIOS to restart the computer. 

 

Unfortunately in both instances nothing happens and all I get the the HP logo on the black screen. What else can I do?

1 REPLY 1
HP Recommended

Hello Rlyen, how are you ? 

 

Please, did you change any internal accessories on the equipment?

Does it have any beeps?

See if there is also an error message on the screen.

 

Waiting 


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