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ezbob
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HP Envy 27 hung on boot with ho logo. Keys on Bluetooth keyboard do nothing to interrupt boot. Fix?

HP Recommended
hp envy 27
Microsoft Windows 10 (64-bit)

 Desktop Envy 27 w/wireless keyboard.  Stuck at power up with h/p circle logo on screen.

Many solutions recommend f10,f8, etc interrupts on boot. But keyboard is dead on boot?

Do I need to find a USB keyboard for direct boot up connection...?

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Lil_Boy_Blue
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Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

It is certainly a good way to start.

 

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

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