HP Envy 32 AIO randomly freezes once a day

[hwangsuk]

I purchased my HP Envy 32 AIO with almost the highest specs and it was very very expensive.  I am so disappointed that such a premium product that costs so much has this issue and consistently after already 2 repair attempts.

The computer boots up fine and functions great when it is working but about once a day randomly, the computer freezes.  It is totally random.  Sometimes I will be surfing the web, other times playing a game, other times when the computer is idle.

What is consistent is how it freezes.  If it freezes while I'm in mid use of the computer, the speakers all of a sudden buzz really loudly even if no sound was in use at the time.  The most recent time, I was reading an article on yahoo when it froze with the loud buzz.  the buzz does not go away until I manually hold the power button to power down.

When the computer freezes in idle, the fans speed up and get really loud.  That's how I know the computer froze when I can hear it from my living room.  The keyboard and mouse do nothing and only option is to manually power down the computer with the power button.

I have several videos of the computer crashing and I've sent the computer in to the HP repair center 2 times with now a 3rd time pending.  Both previous reports stated the mother board was replaced and according to them extensively tested.  Both times the repair had my computer for a single day max before I got notification the unit shipped...  I'm starting to doubt any hardware was replaced at all because the issue is exactly the same and it only feels like they reinstall a fresh copy of windows.  I personally have reinstalled windows upwards of 10 times now and have all my drivers up to date.  it's clearly not software related.

Another annoying issue is the computer is obviously fragile and not designed to be moved around.  I am super careful when I pack it obviously because I spent a stupid amount of money on this thing but every time I send it in for repair, I get it back with a small blemish.  the first time was a light scratch on the base.  This time I got it back, there is a ding on the front of the base.  Its not large enough to make a case out of but it is super annoying.  I take pictures of when I pack it and its completely safe.  When I get it back, the plastic is never fully covering the computer and it looks like they just shoved everything in the box.  I cannot tell you how annoyed I am.  I hope HP make this right.  I'm not asking for much, I just want what I paid for.  A functioning, no issue computer.  

[itsmyname]

@hwangsuk -- have you tried downloading/installing/running the free version of the SPECCY software?

It will report the current temperature of the motherboard, the disk-drive, and the processor.

Run it every 20 minutes, to see if the computer is getting hotter inside, and then shutting-down when it overheats.

Is there enough space around the air-intake and air-exhaust vents on your computer, so that there is no impediment of room-temperature air entering the case, nor impediment of heated-air being forced-out from the case?

[hwangsuk]

I personally haven't ran any temperature monitoring program but like I said, I sent in my computer for repair 3 times now and it is currently with HP at the moment.  On their report, it says the unit was extensively tested so I would assume if the PC had any over heating issues, they would find it.  I guess I can try that when I get it back but I feel like that defeats the purpose of me sending my computer in to professionals for repair.  

As per the question about ventilation, the PC sits in my office on top of my desk.  There isn't a single thing within 3 feet besides the keyboard and mouse.  The PC is pretty much in the middle of my office because I have a floating executive desk so it is not up against a wall or anything.  

[hwangsuk]

update:

I got my PC back on 4.5.22.  After setting everything up, within the first week, the computer crashed twice.  I went through the standard protocol and reinstalled windows and updated all drivers.  The computer is back to crashing around once a day.  Same issues listed above.  According to HP, the mother board was replaced twice and now the CPU was replace.  The CPU replacement took the repair center a month before they were able to get the computer back to me...  and once again, i am back at square one with a consistently crashing $2500++ computer.  To top it all off, the computer just fell out of the 1 year warranty and the support site wont even allow me to virtual chat a representative...  what a terrible overall experience...  I wish i never bought this computer and i will never go with HP ever again.