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HP Recommended
Microsoft Windows 11

I love the HP Envy out of the box.  It's everything the reviews say.  However, they don't last.  I bought one in 2018, which worked fine for 4 years until the motherboard failed.  Into the trash it went.  I replaced it in May 2022 with a bit better unit.  Lo and behold 16 months later, the motherboard on this one failed as well.  #2 into the trash.  I'm concerned, as I've purchased a third one for my vacation home last month.  If this one dies, I at least hope it does so within the warranty period!  I expect a lot more reliability from HP.  Very disappointed...

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HP Recommended

Hi @LTalbert,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To fix this issue, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.