• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
HP Recommended
Envy Desktop 750-524
Microsoft Windows 10 (64-bit)

Unit will not power up. Green LED light under power cord receptacle is flashing.  

I unplugged the unit, lamp tested the power strip outlet, plugged it back in and held down the power switch 30 seconds, and there is still no power - no beeps, no fans.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

HI,

 

I buy power supplies at Amazon or Newegg.

 

Your OS installation (programs and data) should be good to go when replacing the power supply. Nothing is guaranteed on this planet. I can't predict any unforeseen circumstances. You could install a bad power supply which promptly destroys all components connected to the MB. Worst case scenario, highly unlikely.

 

Replacing a power supply has many steps to achieve the desired results. Check out this YouTube video (Link) for instructions.

 

Its a different HP PC but the steps are generally the same.

 

Contact a local PC tech for assistance.

 

Regards

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

 

Good troubleshooting.

 

Sounds like the power supply has failed.

 

Your MB has a standard 24 pin plus 4 pin PSU connection to the board. You have a 500 watt ATX power supply, 150 × 86 × 140 mm (5.9 × 3.4 × 5.5 in).

 

Measure this power supply to verify. Replace with a similar PSU. Look at Corsair, or Seasonic, or EVGA, or others  for reliable replacements.

 

Regards

HP Recommended

1. Is there instructions somewhere that show me how to replace the Power Supply Unit?  

2. Where is a good place to buy a PSU?

3. Are my programs and data safe?

HP Recommended

HI,

 

I buy power supplies at Amazon or Newegg.

 

Your OS installation (programs and data) should be good to go when replacing the power supply. Nothing is guaranteed on this planet. I can't predict any unforeseen circumstances. You could install a bad power supply which promptly destroys all components connected to the MB. Worst case scenario, highly unlikely.

 

Replacing a power supply has many steps to achieve the desired results. Check out this YouTube video (Link) for instructions.

 

Its a different HP PC but the steps are generally the same.

 

Contact a local PC tech for assistance.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.