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‎04-14-2018 06:39 AM

HP Recommended
Product: HP Envy X6G04AA#ABA
Operating System: Microsoft Windows 10 (64-bit)
My HP all in one is giving off three long beeps when it starts up followed by three high pitched short beeps. I have done a hard restart but then just the HP startup screen comes up and then it goes blank. Trying another restart starts the beeps up again. It’s an endless circle. Help!!
1 person had the same question
4 REPLIES 4

‎04-14-2018 07:05 AM

HP Recommended

Those beeps are known as beep codes and usually it is because of a hardware failure.  If the PC is still under warranty, start a repair request.


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‎04-14-2018 07:13 AM

HP Recommended
It isn’t under warranty so I need more help than that.
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‎04-14-2018 07:42 AM

HP Recommended

Since this is an AIO with no DVD/CD drive, it is going to be a challenge.  First thing would be to expect a memory problem.  If there are two memory sticks remove them and then test one at a time with the diagnostics routine in the startup menu.  If you cannot even get that far, it might be better to visit a repair shop.


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‎04-14-2018 11:04 AM

HP Recommended

I agree with the Other Person  who suggested a RAM problem.

 

The "3 beeps" is described as such at HP and Compaq Desktop PCs - BIOS Beep Codes

 

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