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‎09-24-2021 10:50 AM - edited ‎09-24-2021 02:00 PM

HP Recommended
Product: HP Envy x360

Yesterday I was using and had booted up my computer normally, and left it open before returning in about 6 hours. When I did, I was locked out, and the login screen no longer has a password box for me to type into, but has a button under the account reading "Sign In." Clicking it, I have a window loaded to log into my Micosoft Windows account. After entering it, it says "Welcome" for a second before booting me back to the login screen. Any help would be appreciated please!

 

EDIT: Now after attempting to put it into safe mode and log in, it now kicks me back to the screen saver whenever I click the "Sign in" button.

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1 REPLY 1

‎09-26-2021 09:13 PM

HP Recommended

@Heel97 -- on a different computer, access:  http://login.live.com

and try to logon to your Microsoft Account, to see if you are entering the correct password.

 

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