HP Gaming desktop freezing

[1ataylor]

For about 2 months I've been fighting my PC randomly freezing. It seems to mainly happen when the PC is left idle. When I return I can't get it to respond. I used to think it happened when the screens turned off but I can confirm I've had it happen even sitting in front of it when I picked up my phone and got distracted for a few minutes. It's not constant. They're are times I can get the PC to react or wake no problem. I've tried turning sleep and idle off in power settings. I've tried not letting my processor drop below 10% on some setting somewhere that I couldn't tell you how I found lol. I thought it was a stick of RAM gone bad but they pass all the memtest86 I can throw at it. Ive let it run for over a day and still passed. I've removed each stick and while it did happen way faster with one stick it still did the same problem with the other stick, so not sure if there is any correlation there. It's not blue screening so I don't think there's any dump files to read unless I'm mistaken, if so excuse my ignorance. I've tried system restore, system diagnostics, and even reinstalled Windows, twice. This takes hours of my work day almost every day trying to remedy this and each time the defeat hurts just as bad lol. It is absolutely perfect for my needs when it functions so replacing seems silly to my but that's what my wife would prefer I do. I thought I'd ask for help before I go that route.

[1ataylor]

Someone in another forum suggested clearing the CMOS which  I hadn't tried. Before being told that I had just installed a new stick of ram so I decided against CMOS clearing because there'd be no way to know if the new stick worked  if that was the prob in the end vs throwing two solutions at once at it. I'm at 12 hours without a freeze now so that's a good sign. If it goes another day without a freeze i'll clear the cmos then just to be certain it's not giving me trouble but fingers crossed it really was just two sticks of failed ram somehow

[Rainbow23]

Hi @1ataylor,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing freezing issues with your HP Pavilion Gaming Desktop 690-0083w.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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