HP Laptop doesn't recover after sleep mode

[cmrolfe]

After recently updating Windows 10, my laptop will not recover after going into sleep mode. I have tried EVERYTHING that is suggested to me, including a new power plan, but nothing seems to work.  Every time it goes into sleep, I have to turn it off and then on again. Help!!! 

[ub6424]

Hello @cmrolfe 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[cmrolfe]

Hi there and THANK YOU for responding to me. 

Here is the info as requested:

OS name- Microsoft Windows 10 home

Version- 10.0.19044 build 19044

System Model- HP Notebook

System Sku- W2MS53UA#ABA

Processor- AMD E2-7110APU w/ AMD Radeon R2 graphics

Bios Version and Date-  Insyde F.08, 4/21/2016

Thank you!!!

[ub6424]

Hello @cmrolfe 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.37 Rev.A

10.6 MB

May 27, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Test your notebook

(6) Please report your results

[cmrolfe]

I went ahead and installed the BIOS update as you suggested. I let it go through the entire cycle. 

I tested my laptop by manually putting it into Sleep and once again, no recovery what so ever. I have to hard reboot the laptop in order to get it back up and running. 

[ub6424]

Hello @cmrolfe 

Your notebook model basically cannot handle Sleep or Hibernation.

This is combined problem of hardware and BIOS.

(1) Disable Windows Sleep and Windows Hibernate

How to disable Sleep Mode or Hibernation

(2) Restart Windows

(3) Test again ( Shutdown / Power on )

(4) Please report your results

Kind regards

[cmrolfe]

I have tried disabling the sleep mode. If I manually try to put my laptop into sleep mode to test it, I still cannot get it to recover. I am starting to think that its a lost cause. 

[ub6424]

Hello @cmrolfe 

As I wrote before "Your notebook model basically cannot handle Sleep or Hibernation".

HP warranty valid -> Contact HP Support to request BIOS update

HP warranty expired: Disable / don't use Sleep or Hibernation.

Kind regards