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- HP Laptop doesn't recover after sleep mode

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10-20-2022 01:28 PM
After recently updating Windows 10, my laptop will not recover after going into sleep mode. I have tried EVERYTHING that is suggested to me, including a new power plan, but nothing seems to work. Every time it goes into sleep, I have to turn it off and then on again. Help!!!
10-21-2022 06:11 PM
Hello @cmrolfe
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Please report your results
10-23-2022 03:27 PM
Hi there and THANK YOU for responding to me.
Here is the info as requested:
OS name- Microsoft Windows 10 home
Version- 10.0.19044 build 19044
System Model- HP Notebook
System Sku- W2MS53UA#ABA
Processor- AMD E2-7110APU w/ AMD Radeon R2 graphics
Bios Version and Date- Insyde F.08, 4/21/2016
Thank you!!!
10-23-2022 03:35 PM
Hello @cmrolfe
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update (AMD Processors) | F.37 Rev.A | 10.6 MB | May 27, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Test your notebook
(6) Please report your results
10-24-2022 09:55 PM
I went ahead and installed the BIOS update as you suggested. I let it go through the entire cycle.
I tested my laptop by manually putting it into Sleep and once again, no recovery what so ever. I have to hard reboot the laptop in order to get it back up and running.
10-25-2022 04:24 AM
Hello @cmrolfe
Your notebook model basically cannot handle Sleep or Hibernation.
This is combined problem of hardware and BIOS.
(1) Disable Windows Sleep and Windows Hibernate
How to disable Sleep Mode or Hibernation
(2) Restart Windows
(3) Test again ( Shutdown / Power on )
(4) Please report your results
Kind regards
10-27-2022 02:09 PM
Hello @cmrolfe
As I wrote before "Your notebook model basically cannot handle Sleep or Hibernation".
HP warranty valid -> Contact HP Support to request BIOS update
HP warranty expired: Disable / don't use Sleep or Hibernation.
Kind regards