• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Notebook - 14-an013nr (ENERGY STAR)
Microsoft Windows 10 (64-bit)

After recently updating Windows 10, my laptop will not recover after going into sleep mode. I have tried EVERYTHING that is suggested to me, including a new power plan, but nothing seems to work.  Every time it goes into sleep, I have to turn it off and then on again. Help!!! 

7 REPLIES 7
HP Recommended

Hello @cmrolfe 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Hi there and THANK YOU for responding to me. 

 

Here is the info as requested:

OS name- Microsoft Windows 10 home

Version- 10.0.19044 build 19044

System Model- HP Notebook

System Sku- W2MS53UA#ABA

Processor- AMD E2-7110APU w/ AMD Radeon R2 graphics

Bios Version and Date-  Insyde F.08, 4/21/2016

 

Thank you!!!

HP Recommended

Hello @cmrolfe 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.37 Rev.A10.6 MBMay 27, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Test your notebook

(6Please report your results

HP Recommended

I went ahead and installed the BIOS update as you suggested. I let it go through the entire cycle. 

 

I tested my laptop by manually putting it into Sleep and once again, no recovery what so ever. I have to hard reboot the laptop in order to get it back up and running. 

 

 

HP Recommended

Hello @cmrolfe 

 

Your notebook model basically cannot handle Sleep or Hibernation.

This is combined problem of hardware and BIOS.

 

(1Disable Windows Sleep and Windows Hibernate

How to disable Sleep Mode or Hibernation

 

(2Restart Windows

(3Test again ( Shutdown / Power on )

(4Please report your results

 

Kind regards

HP Recommended

I have tried disabling the sleep mode. If I manually try to put my laptop into sleep mode to test it, I still cannot get it to recover. I am starting to think that its a lost cause. 

HP Recommended

Hello @cmrolfe 

 

As I wrote before "Your notebook model basically cannot handle Sleep or Hibernation".

 

HP warranty valid -> Contact HP Support to request BIOS update

HP warranty expired: Disable / don't use Sleep or Hibernation.

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.