• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-20-2024 09:17 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)
Operating System: Microsoft Windows 11

I need help!!!  

 

HP Omen 30L GT13 freezing when attempting to install windows from USB

All hardware tests good, passed.

 

thanks,

 

Category:
1 REPLY 1

‎11-21-2024 06:55 AM

HP Recommended

Greetings @gerardopctech 

 

Welcome to the HP Forum.

 

What caused the reinstallation of Windows 11? Knowing this might help to figure out what's going on.

 

A lockup during a clean Windows install would generally point to a hardware problem. But you have indicated HP Diagnostic test passed. Did you run extensive system tests and extensive component tests?

 

All things equal, I can only guess a possible power supply problem or faulty W11 installation media using the info provided.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.