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‎07-25-2022 07:55 PM - edited ‎07-27-2022 02:28 PM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)
Operating System: Microsoft Windows 11

HP Omen randomly powers down. Each time I reboot I have to enter my Bitlocker key. I performed the UEFI diagnostic tests and it passed.

 

Desktop is still covered under warranty until December 18, 2022. Going to my support dashboard only sends me to an endless loop with the virtual agent. Does not appear to be any way to contact an agent even thought I am still under warranty. Maddening. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2022 02:27 PM

HP Recommended

I logged in to the support page the following day during business hours and was able to schedule an appointment with a support agent. He was very helpful. Unfortunately, I needed to re-install windows but now that it's done haven't had any further issues. 

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1 REPLY 1

‎07-27-2022 02:27 PM

HP Recommended

I logged in to the support page the following day during business hours and was able to schedule an appointment with a support agent. He was very helpful. Unfortunately, I needed to re-install windows but now that it's done haven't had any further issues. 

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