HP Omen 30L wont shutdown

[Dbrenner]

Hello. I have an Omen 30L that Ive owned since 2021.  Last night I tried to shutdown the pc and when I do the monitor keyboard and mouse all turn off. The pc stays on and the power button is unresponsive when I hold it down to shutdown pc. I have to unplug it and when I plug it back in the pc turns on to the same state it was. I can then hit power button and it starts up. It also restarts perfectly fine. Any help would be appreciated. 

[Raj_05]

Hi @Dbrenner,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Omen 30L is having issues with shutting down properly. Here are a few troubleshooting steps you can try.

Check Power Settings:

• Go to Control Panel > Hardware and Sound > Power Options.
• Click on Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Ensure that Turn on fast startup is unchecked. Fast startup can sometimes cause issues with shutting down.

Update Drivers and BIOS:

• Ensure that all your drivers, especially for the chipset and graphics, are up to date.
• Check for any BIOS updates from HP’s support site. Sometimes, a BIOS update can resolve power management issues.

Check for Windows Updates:

• Make sure your Windows operating system is fully updated as updates often include fixes for hardware compatibility issues.

Perform a Clean Boot:

• Type msconfig in the Windows search bar and hit Enter.
• Go to the Services tab and check Hide all Microsoft services, then click Disable all.
• Go to the Startup tab and click Open Task Manager. Disable all startup items.
• Restart your PC and see if the issue persists. If not, re-enable services and startup items one by one to identify the culprit.

Check Power Supply and Connections:

• Ensure that all power connections to the motherboard and other components are secure.
• Sometimes, a loose or faulty power connection can cause shutdown issues.

Check for Hardware Issues:

• Remove and reseat RAM modules and other internal components.
• Check for any visible damage or loose connections inside the PC case.

Perform a System Scan:

• Run sfc /scannow from the Command Prompt to check for and repair system file corruption.

Reset Power Settings to Default:

• In the Power Options window, click on Restore default settings for this plan.

If none of these steps resolve the issue, it could be a sign of a deeper hardware problem, such as a faulty power supply or motherboard issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support