03-10-2018 02:31 PM - edited 03-10-2018 02:39 PM
I recently attemped to updte the bios on my HP Omen 870-210, but PC froze up and would not power off. I unplugged the PC and tried to restart , but no power. I have no way of recoving the bios. Product no. Z5M40AA. Is it possible to get it running again?
03-11-2018 12:14 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the Bios update failed and now the device isn't powering on anymore,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Have you attempted to check with an alternate power source/wall outlet or power cord?
Did you attempt the bios recovery using the HP recommendations?
While you respond to that, here's what you need to do:
To recover an earlier version of the BIOS on your PC:
Turn off the computer.
With the computer off, press and hold the Windows logo key and the B key at the same time.
Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).
The power LED light remains on, and the screen remains blank for about 40 seconds before anything appears on the display. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.
(By the end of this article all the issues should be resolved)
Also, if the bios recovery isn't working out as advised above, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
03-11-2018 02:31 PM
Thank you for responding,
It's great to have you back 😉
I wish you had made one too, however, since that ship has sailed,
I recommend you Contact HP to have your device fixed:
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution".
Have a great day!
I am an HP Employee