HP Omen self-lock Scresn and press keys

[TunaE]

Greetings,

I have purchased HP Omen 16.1 almost 2 weeks ago and as soon as I begun playing games I started to see that the device is going to lock screen, as if I have hit  Windows+L keys. It also randomly hits a key which most certainly tarnish my gaming experience. E.g. Age of Empires 2 : Definative edition, it opens the chat box as if I have hit "Enter" from my key board. or opens another dialogue box that requires at least 2 keys simultaneously to be stroke. 

In addition to the my difficulty, I want to not ethat I tried to change the board category to"Gaming Notebooks" but your page does not allow me to do that.

Features:

i7-12700H

1 TB

16 GB SODIM DDR5 SDRAM

Windows 11
NVIDIA  Geforce RTX 3050 Ti 4 GB

Please assist

Tuna E

[Rainbow23]

Hi @TunaE,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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