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‎02-21-2017 03:08 PM

HP Recommended
Product: Omni 100-5155
Operating System: Microsoft Windows 7 (64-bit)

There are no error messages as the screen never comes on.  Client reports the screen was on and stepped out of room and when he came back nothing on the screen.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2017 02:01 PM

HP Recommended

Ah no it wasn't the power supply.   I got back on the hard drive once removed from system.  It seems system just won't boot.   I relegated it to the trash and provided the information to the client.   Actually it looked like someone had started a clean restore and wiped out all his programs and data.    Hated to give him the news;  he said the laptop I gave him was working fine.    Sorry I didn't reply to this sooner.   I got busy elsewhere and just getting back out here.  Found I hadn't closed this.   We good here.  Thanks!

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2 REPLIES 2

‎02-21-2017 04:20 PM - edited ‎02-21-2017 04:21 PM

HP Recommended

@123stooge, welcome to the forum.

 

Since the computer is over 6 years old, I suspect the power supply unit (PSU).  This is one component that won't provide an error message when it fails.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎06-20-2017 02:01 PM

HP Recommended

Ah no it wasn't the power supply.   I got back on the hard drive once removed from system.  It seems system just won't boot.   I relegated it to the trash and provided the information to the client.   Actually it looked like someone had started a clean restore and wiped out all his programs and data.    Hated to give him the news;  he said the laptop I gave him was working fine.    Sorry I didn't reply to this sooner.   I got busy elsewhere and just getting back out here.  Found I hadn't closed this.   We good here.  Thanks!

Was this reply helpful? Yes No
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