HP PC Hardware Diangostic UEFI Verison.

[ritz2869]

I installed the updated version of the HP PC Hardware Diagnostics UEIFI but still says I am using the old version when I want to use it.

[Deep_World]

Hi  @ritz2869 
 
Welcome to the HP Support Community!

Thank you for reaching out. I understand that you have already updated the HP PC Hardware Diagnostics UEFI application, yet your system continues to indicate that an older version is being used. I will be glad to help you check  this further.

To better understand the issue, could you kindly share the following details?

• The current BIOS version installed on your PC.
• The version of HP PC Hardware Diagnostics UEFI that you downloaded and installed.
• Does the message appear when launching Diagnostics from within Windows, or when accessing Diagnostics through the UEFI environment during startup?

In the meantime, kindly try the below steps and confirm :

1. Verify the Installed Version
   • Open HP PC Hardware Diagnostics UEFI.
   • Check the version number displayed within the application and compare it with the latest version available for your specific model on HP's support website.
2. Update the UEFI Diagnostics Directly
   • Restart the PC and press F2 repeatedly during startup to enter HP PC Hardware Diagnostics UEFI.
   • Select Firmware Management or Diagnostics Update if available.
   • Allow the system to update the diagnostics environment.
3. Reinstall HP PC Hardware Diagnostics UEFI
   • Uninstall the current version from Windows.
   • Restart the computer.
   • Download and install a fresh copy from HP Support for your specific model.
4. Update the BIOS
   • An outdated BIOS can sometimes cause version mismatch messages between Windows and the UEFI diagnostics environment.
   • Ensure your BIOS is updated to the latest version available for your model - https://support.hp.com/ .

I hope this helps.