cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
6 4 0 1
Message 1 of 6
775
Flag Post
HP Recommended

Solved!

HP PC does not boot with a new graphics card

HP Pavilion Elite m9661pl
Microsoft Windows 10 (64-bit)

Hi,

my ATI Radeon HD 4850 graphics card installed in the HP Pavilion Elite m9661pl bought PC stopped working, I asked HP Support Poland for help, where I received information that I could install the r7 250 graphics card and did it. I bought a Gigabyte Radeon R7 250 3 048 MB DDR3 card - ie GV-R7250C-2GI rev.5 and installed it.
Unfortunately, my PC does not want to boot despite the BIOS reset by removing the CMOS battery for 5 minutes. I suspect that the reason may be the lack of compatibility of the graphics card with the motherboard Pegatron IPMTB-TK, HP / Compaq name: Truckee, BIOS rev 5.29.
I am asking forum experts for help in starting my PC.
Thank you in advance for your help.

 

5 REPLIES 5
Highlighted
Level 12
11,043 11,017 577 1,658
Message 2 of 6
749
Flag Post
HP Recommended

Solved!

HP PC does not boot with a new graphics card

From: Software and driver results for: HP Pavilion Elite m9661pl Desktop PCHP Pavilion Elite m9661pl Deskt...

 

HP supplied device-drivers in late 2009 for Windows 7. That gives an indication of how old your computer is.

 

> I asked HP Support Poland for help, where I received information that I could install the r7 250 graphics card and did it.

 

Unfortunately, it is possible that you received incorrect advice.

 

Many newer graphics adapters require a "recent" motherboard -- much newer than your 2009-vintage system.

 

You will need to try some other graphics adapter(s), after returning/exchanging the R7-250 hardware.

 

Maybe, look on Amazon or eBay for an ATI Radeon HD 4850 graphics adapter ???

0 Kudos
Highlighted
Level 1
6 4 0 1
Message 3 of 6
740
Flag Post
HP Recommended

Solved!

HP PC does not boot with a new graphics card

Hi Dean,

many thanks for your response , but I am trying to find a workaround in the field of firmware to make my new card recognizable for my BIOS, maybe this solution exists?

Regards,

Kelob

0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,658
Message 4 of 6
728
Flag Post
HP Recommended

Solved!

HP PC does not boot with a new graphics card

> maybe this solution exists?

 

Nothing is impossible, of course.  But, in my opinion, it's extremely-unlikely that there is such a solution.

 

There have been many similar posts on this forum, by people with "old" motherboards and "new" graphics-adapters, encountering the same symptoms as you are reporting.

 

Go to a small "owner/operator" computer-store, with your computer, to see if they have a "used" adapter that they can install and test on your computer.  If you find one that works, buy it.  Or, maybe they have some "old stock" gathering dust on a shelf -- some older adapter that nobody has purchased for a few years. If not, thank them for their time & efforts.

 

Highlighted
Level 12
11,043 11,017 577 1,658
Message 5 of 6
663
Flag Post
HP Recommended

Solved!

HP PC does not boot with a new graphics card

From: IPMTB-TK Motherboard BIOS Update

 

Type: BIOS
Version: 5.29
Release date: Nov 12, 2010
File name: sp49903.exe (1.6 MB)
Description:  IPMTB-TK Motherboard BIOS update improves system support for Intel Core i7-980X Extreme Edition processors, and resolves issue with the system hanging when entering sleep mode.

 

But, that update is from late 2010 -- probably not what you want.

 

0 Kudos
Highlighted
Level 1
6 4 0 1
Message 6 of 6
650
Flag Post
HP Recommended

Solved!

HP PC does not boot with a new graphics card

Hi Dean,

you are right, it is not the solution I am looking for, finally I have bought second hand Gigabyte Radeon HD 4850 with Zalman cooler and it works.

Regards,

Kelob

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation