HP PC envy random freezing

[DeathBecomesYou]

Computer freezes randomly, Can be working with program or can be at idle.

Have tried the following:

All test inside windows using hp support assistant, all pass.

All test outside windows using UEFI menu.

Updated all drivers.

Installed all windows updates

Installed a program that monitors cpu temp. Temp is not causing freezes.

I can not reset windows because there is no advanced tab in the bios {thanks hp}

I can not reset windows using Microsoft hp reset. {need admin prev. even though i have }{thanks hp}

Freezing can error as soon as boot up or i can work on the pc for hours with out a freeze.

Thanks ahead of time for any help !!

[Sneha_01]

Hi @DeathBecomesYou,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Random freezing on a PC can be a challenging issue to diagnose because it can stem from a variety of hardware or software problems. Since you've already done a lot of the preliminary work, let's look at some additional steps to pinpoint and potentially resolve the issue.

Potential Causes and Solutions

Hardware Issues:

• RAM: Faulty RAM can cause random freezes. Run a comprehensive memory test .Let it run for several passes to thoroughly check your RAM.
• Storage Drive: Even if the storage tests pass, a failing HDD or SSD can still cause freezes.
• Power Supply: An unstable power supply can cause freezing. If possible, try using a different power adapter or ensure that your current one is functioning properly.

Software and Configuration Issues:

• Corrupt System Files: Use the System File Checker tool. Open Command Prompt as an administrator and run sfc /scannow.
• Driver Conflicts: Sometimes the latest drivers can still cause issues. Try rolling back recent driver updates to see if that resolves the issue.
• Background Programs: Disable unnecessary startup programs and services to see if they are causing conflicts. Use msconfig to do this.
• BIOS/UEFI Settings: Even though you can't reset Windows from the BIOS, ensure that your BIOS is updated to the latest version and check for any unusual settings.

Advanced Troubleshooting:

• Event Viewer: Check Windows Event Viewer for any critical errors or warnings that occur around the time of the freezes. This can provide clues about the root cause.
• Safe Mode: Boot into Safe Mode and see if the issue persists. If the freezing stops, it's likely a software or driver issue.
• Clean Boot: Perform a clean boot to eliminate software conflicts. This involves disabling all non-Microsoft services and startup programs, then gradually re-enabling them to isolate the cause.
• Create a New User Profile: Sometimes user profile corruption can cause issues. Create a new user account and see if the problem persists when logged into the new account.

If this does not solve, you may try a system restore: : https://support.hp.com/in-en/document/ish_2026000-1498532-16

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support