HP PCs - Hard disk 3F0 boot device not found error after BIOS update

[jimh10081]

I am a computer tech, 30+ years. Updated a clients BIOS on his HP 24-f024 AIO and now have that dreaded can not find the hard disk (WD-M.2 SSD). Have accessed the BIOS and reset the boot parameters, UEFI to Legacy, back to UEFI . Secure boot, no secure boot. Tried setting to default settings. Tried initially to recovery BIOS by the Win+B key+ power button, that failed. Made a recovery USB with the only BIOS update available for this M/B 84DE. It booted to the USB, ran the BIOS recovery process, still fails to find the SSD drive. I removed the SSD drive, installed it a USB adapter, I can access all files on that drive so I know it is functioning OK.

I am prepared to either change the jumper at the CMOS pins or remove the CMOS battery to try to reverse this catastrophic event. I need help FAST on this nightmare. This unit had the vF.52 dated 11/4/24 already installed on it. The updated BIOS (using the HP Support Assistant) indicated the unit needed to have the vF.52 BIOS dated 11/26/24.

I have updated the BIOS on thousands of computers, and have never had an issue.

[jimh10081]

I also ran the hard drive testing routine in the tools section during boot, it passed both the short and long test. So, that routine was able to see the SSD drive OK.

[Kuroi_Kenshi]

Hi @jimh10081,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[jimh10081 · Accepted solution]

Yes.....the HP in question is a HP 240f024 AIO. The problem as described above was failure to boot to the OS after a failed BIOS update. I worked with a HP Care Smart Friend technician and we resolved the issue with a reinstall of Windows 10.  Apparently, the BIOS update files were corrupted (or the download was), thus creating this problem. Fortunately, I had already removed the m.2 SSD drive, saved all of the necessary files to be able to restore the system once Windows was reinstalled.

The issue was resolved to my satisfaction.

[Kuroi_Kenshi]

Hi @jimh10081,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,