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HP Recommended

Just would like to update people on the  HP Pavilion 23-q110na error after doing a Microsoft Windows 10 update that caused BSOD ACPI BIOS ERROT. Well, here's the simple fix. Go into bios & disabled Secure boot & enable legacy support. 

Windows 10 at some point removed plug & play support for for MBR HDDs, requiring users to enable Legacy support, which cant be enabled without disabling Secure boot. Which I find very odd because having Secure Boot disabled, prevents you installing Windows 11 officially without using 3rd party software to disable such requirements. 

Its all games with Microsoft. So, disable Secure Boot & enable Legacy support & all will be fine. 

7 REPLIES 7
HP Recommended

You can also update the BIOS to the latest version to fix the problem:

 

BIOS version A0.10 for system board SSID 2B44:

 

https://support.hp.com/us-en/drivers/swdetails/hp-pavilion-23-q200-all-in-one-desktop-pc-series-touc...

HP Recommended

You could if the bios file included this  .sig file for the bios to be verified, but it doesn't. The only way you can do this is within windows & you need to disable Secure boot & enable legacy to achieve this. 


HP Recommended

You can make a USB BIOS recovery drive with that file on another PC and update the BIOS outside of Windows.

 

Updating the BIOS on HP Consumer Desktops outside of Windows 11| HP Computers| HP Support

 

The problem seemed to hit every model in that series.

 

Search - HP Support Community

 

It did the same thing with AMD notebooks.

 

The fix for the notebooks was to go into the BIOS and hide the TPM security device.

 

Your suggestion to fix the problem via a different approach is appreciated.

 

One question...did you mean to write 'Secure Boot' or is there a 'Safe Boot' setting?

 

I've never heard of that setting before.

HP Recommended

True, but not everyone has a second device they can use. All methods work, so I value your input to this. But many people only have the 1 device & need to get into windows again & the method I gave allows this. Also, not everyone is technically minded as we are. So I thought I would offer a simple fix for those less able to do a more complicated fix as you've offered. Both work, it all depends on which is easier for people to try. 

I've never touched one of these systems before, until an 80 yr old women brought one into the shop crying that she's lost all her grandchildren's photo's & all the rest of it after a windows update broke it. So, this was an easy, no charge fix for her. 

HP Recommended

What about the secure boot vs safe boot setting?

 

As I wrote earlier, I never have come across a safe boot setting in any of the PC BIOS' I have gone into.

 

You disable secure boot and enable legacy mode in the PC's I'm familiar with.

HP Recommended

I meant Secure Boot, I have no idea why I said safe boot. So ty for pointing this out to me. I do a lot of safe booting into windows, so I guess force of habit. All edited now!

HP Recommended

Thanks!

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