• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

HP Pavilion 590-p0100na working just fine until I tried to remove MacAffee and some other software. Now when I turn it on it won't even go to the BIOS. Just hangs. I hear a little bit of the drive and then nothing. No clue what to do here. 

6 REPLIES 6
HP Recommended

Unplug from wall and press the on button 2-3 times

 

Plug back in and hold down the on button for 15 - 20 seconds

 

Try tapping the ESC key and see if you can run diagnostics.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Tried that. Went through all the steps of trying to reboot and reinstall BIOS. Turning on the machine and pressing any key does nothing. Holding power down longer for 4 seconds turns it off. 

HP Recommended

If you reinstalled the BIOS you will need to clear the CMOS.  

It probably should be done using jumpers or removing the battery.

 

Unplug from wall.  Press power button 2-3 times to discharge capacitors, then open case.

Touch metal case with finger before popping battery off

https://www.youtube.com/watch?v=AqT89Fyo3Zo

 

The 15 second test is supposed to start with the system off.  Hold the power button down for 15-20 then release.  

 

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Tried that already. Took case off, popped out battery. Put battery back in, plugged back in. Held for 20 seconds. 

Still no luck.

HP Recommended

Have you tried the USB flash recovery?  2nd part of 3 in the link below

https://support.hp.com/us-en/document/ish_3932413-2337994-16

 

after downloading and running sp149515.exe use the "create a recover USB" on an 8gb flash that has LED lights

use the file manager to go into the flash drive and copy and paste the two below files into the root of the USB.

Do not move them, copy from "Hewlett-Packard\DIOS\New" to the root of the USB

 

0843B.bin

0843B.sig

 

Try booting the flash drive and watch the light to see if it loads.  If you do not see it load, then try the WIn + B key

and see if those files can load.

 

It is possible to buy a bios, replace motherboard, or flash using an inexpensive USB tool that attaches to the bios chip on the motherboard.

 

You can always get a quote from HP

https://support.hp.com/us-en/contact-hp


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Nothing. Copied files to root of USB and booted holding down WIndows + B. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.