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actrambley21
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HP Pavilion All-in-One - 27-a240se will not turn on, no response whatsoever

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Pavilion All-in-One - 27-a240se
Microsoft Windows 10 (64-bit)

I purchased my HP Pavilion All-in-One - 27-a240se in February of 2018 (last year), and while it has not been an exemplary machine, it has given me no problems since then. I used it yesterday (4/14/19) and it showed no signs of malfunction.

 

Today, I woke up and tried to turn it on and it is completely unresponsive. I get no beeps, lights, or any other indicators that the computer itself is attempting to function. I have run through the troubleshooting steps here on the website to no avail (yes, I unplugged everything including the power supply, tried a hard reset while unplugged, unplugged all non-essential ports, etc).

 

At this point I can determine that the power cord is getting power as the brick has power and the indicator on the back of the computer itself has an LED light that shows it is being powered. Other than that, I have no idea why is has decided to fail. There were no electrical storms or any surges, even though I did have it plugged into a protector.

 

Please advise if there are any other steps that I can follow for recovering my product. It is incredibly frustrating that my computer is just under two months out of warranty and has seemingly completely died with no rhyme or reason as to why.

 

Thank you!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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@actrambley21

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

You can also refer this HP document before talking to HP support:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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