• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-10-2018 08:50 PM - last edited on ‎08-10-2018 11:15 PM by Retired

HP Recommended
Product: HP Pavilion Desktop 550-153w
Operating System: Microsoft Windows 10 (64-bit)

I'm working on a 

 

HP Pavilion Desktop 550-153w

Serial # [removed per Rules Of Participation]

Product #  N0A97AA #ABA

Model # 550-153w

Release Date  15-Sep-2015

Microsoft Windows 10 Home (64-bit)

 

when I power on I get a blank screen with a blue window in the midle that says "Enter Power-on Password"

How do I get by this?


20180810_224339.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2018 09:09 PM

HP Recommended

@steeleb, welcome to the forum.

 

I believe there may be an option in the BIOS to clear the Power-on Password.  You can enter the BIOS by tapping the Esc or F10 key once per second when the computer begins to boot.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-10-2018 09:09 PM

HP Recommended

@steeleb, welcome to the forum.

 

I believe there may be an option in the BIOS to clear the Power-on Password.  You can enter the BIOS by tapping the Esc or F10 key once per second when the computer begins to boot.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎08-11-2018 09:39 AM

HP Recommended

Thanks I could not get to BIOS, but I tried again & got in ..it worked

Was this reply helpful? Yes No

‎08-11-2018 11:32 AM

HP Recommended

You are welcome, @steeleb.  Glad to help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.