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‎08-10-2018 08:50 PM - last edited on ‎08-10-2018 11:15 PM by Retired

HP Recommended
Product: HP Pavilion Desktop 550-153w
Operating System: Microsoft Windows 10 (64-bit)

I'm working on a 

 

HP Pavilion Desktop 550-153w

Serial # [removed per Rules Of Participation]

Product #  N0A97AA #ABA

Model # 550-153w

Release Date  15-Sep-2015

Microsoft Windows 10 Home (64-bit)

 

when I power on I get a blank screen with a blue window in the midle that says "Enter Power-on Password"

How do I get by this?


20180810_224339.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2018 09:09 PM

HP Recommended

@steeleb, welcome to the forum.

 

I believe there may be an option in the BIOS to clear the Power-on Password.  You can enter the BIOS by tapping the Esc or F10 key once per second when the computer begins to boot.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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3 REPLIES 3

‎08-10-2018 09:09 PM

HP Recommended

@steeleb, welcome to the forum.

 

I believe there may be an option in the BIOS to clear the Power-on Password.  You can enter the BIOS by tapping the Esc or F10 key once per second when the computer begins to boot.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎08-11-2018 09:39 AM

HP Recommended

Thanks I could not get to BIOS, but I tried again & got in ..it worked

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‎08-11-2018 11:32 AM

HP Recommended

You are welcome, @steeleb.  Glad to help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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