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‎12-06-2021 05:46 PM - edited ‎12-06-2021 05:47 PM

HP Recommended
Product: Pavilion TG01-0170m
Operating System: Microsoft Windows 10 (32-bit)

HP Pavilion Gaming Desktop - Product Number 7BB49AV     One day and one hour past warranty desktop shut down in the middle of play and when tried to reboot - it would start for a couple of seconds and then shut back down.   Have done some problem solving - not the power supply, the hard drive or the fans.  Any ideas on what to look into next?

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1 REPLY 1

‎12-06-2021 08:58 PM

HP Recommended

Hi,

 

I suggest you have a power supply problem, or a possible short to ground on the MB, or a component connected to the MB is shorting to ground, or a peripheral device connected to the PC or a front/back I/O port is in trouble. One last possible cause is the power on button.

 

Please describe specific troubleshooting steps you have taken? Don't want to suggest unnecessary troubleshooting steps.

 

Regards

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