HP Pavilion Gaming Desktop locks up whenever I start ANY game

[jb3122]

Games may play fine for 5,10,15 minutes but then the system will lock up and require a hard reboot. OS, drivers, everything is up to date. Happens with EVERY game. 

No error codes, no blue screen, just hard lock on whatever game I am on and can't return to windows. Any ideas? Pretty frustrated at the moment as I've only had this for a few days. 

[itsmyname]

@jb3122 -- I've only had this for a few days

Then, you should contact HP Support, and get "in-warranty" support from them.

If you had purchased a new automobile, and you had a problem with it, would you ask on some forum for help, or would you go directly back to the automobile dealership for trouble-shooting? Same question for a brand-new computer.

It could be "overheating" that freezes the computer, or bad RAM, or an intermittent problem with the motherboard.

Seek help from HP.

Because the 12-month warranty is valid, HP will repair/replace your computer, at their expense.

Maybe, the local computer-store that sold it to you will also exchange it -- "no questions asked" ???

[jb3122]

I have contacted HP support and was told to sign up for a $14.99 a month program because support "does not meet the expertise to fix your problem". 

Yes I can return the computer for a full refund, but I'm used to trying to fix these problems myself. I do not normally purchase prebuilt systems and would like a direction to try to solve my problem. 

[jb3122]

I have HP support on a live chat now and am being told this is a "software issue".

At this stage, I recommend contacting HP SmartFriend Services who will be able to assist you further. You can call the SmartFriend team at (866) 211-5207 (In IVR, select option 1, and again press option 1 in the next IVR) to learn more about this service. The Smart Friend department is open 24 X 7. The Smart Friend is a premium service and there may be charges applicable.The issue you are referring to is a software related issue, and is not supported under limited hardware support.

[itsmyname]

@jb3122 -- The issue you are referring to is a software related issue, and is not supported under limited hardware support.

I wonder what Microsoft would say if your Microsoft software crashed while running a Microsoft XBOX game on your Microsoft Windows PC ?  Not our application software?  Not our operating system software?  Sigh.

Do you have access to any other computer, to try your game software on that computer? Crash?

[jb3122]

Yes, they work fine there. 

[itsmyname]

@jb3122 --  I've only had this for a few days. 

Be sure to run Windows Update, to bring your new computer up to the same level as the computer on which everything works.