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12-16-2021 09:12 AM
I’ve had my HP Pavilion for a little over a year, and yesterday I got stuck on the loading screen for over 6 hours. I haven’t had any problems with it until this. I’ve tried everything I have read on here, such as running diagnostic tests (everything passed), updating my BIOS, and even a factory restart. I finally got my laptop to work yesterday, but after powering it down for the night, I am once again stuck in the loading screen. Does anyone have any suggestions for fixing this? Thanks!
12-16-2021 10:09 AM
@Katie110 -- Does anyone have any suggestions for fixing this?
It is possible that your disk-drive is "failing".
If it uses an Ethernet cable to access the Internet, temporarily disconnect that cable.
If it uses WiFi, can you disable the WiFi? A slider switch? a button? A keyboard combination (the "FN" key simultaneous with one of the 12 "F" keys) ?
Then, start-up your computer. The intentional lack of Internet access may speed-up the start-up process.
When Windows is finally running, copy all your personal files, either to a USB memory-stick, or to an external disk-drive.
Or, use some free software, such as Macrium Reflect, to make a 100% backup of your entire disk-drive, onto an external disk-drive.
Then, it is time to replace the "failing" disk-drive. Consider replacing the HDD (Hard Disk Drive) by a much-faster SSD (Solid State Device).
If you used Macrium Reflect, you can restore that image from that backup onto the new and "empty" disk-drive.
Or, if this seems beyond your comfort-level, seek either a "computerphile" friend, or a local owner/operator computer store that will be competent to replace your disk-drive, and to transfer your personal files.
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