Create an account on the HP Community to personalize your profile and ask a question
02-07-2021 01:04 PM - edited 02-07-2021 01:38 PM
My all in one Pavilion 24 won't power on at all. I last had it on a couple of weeks ago and everything was working fine.
Today I pressed the power button and the screen remained dark and I didn't hear any of the normal start up sounds. I immediately checked the power cords and all was fine. I even had the power LED on the back lit up. So it is getting power.
i tried changing the outlet I was using, I have unplugged all areas of the adapter, I have pressed the power button while it was unplugged. I have done everything I could find on the support pages. Nothing works. I desperately need this computer to start up, and sadly HP won't let me talk to any of their support staff because my warranty ended in 2018.
Any suggestions? Please and thank you!
02-10-2021 07:01 AM
Welcome to HP Support Community
I appreciate all your efforts and expertise in troubleshooting this issue
At this point I suggest you contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
Didn't find what you were looking for? Ask the community