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whittonca
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HP Pavilion all in one 24 won't turn on

HP Recommended
Pavilion 24
Microsoft Windows 10 (64-bit)

My all in one Pavilion 24 won't power on at all. I last had it on a couple of weeks ago and everything was working fine. 

 

Today I pressed the power button and the screen remained dark and I didn't hear any of the normal start up sounds. I immediately checked the power cords and all was fine. I even had the power LED on the back lit up. So it is getting power. 


i tried changing the outlet I was using, I have unplugged all areas of the adapter, I have pressed the power button while it was unplugged. I have done everything I could find on the support pages. Nothing works. I desperately need this computer to start up, and sadly HP won't let me talk to any of their support staff because my warranty ended in 2018. 

 

Any suggestions? Please and thank you!

2 REPLIES 2
whittonca
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I just tried replacing the CMOS battery. Computer still won't power up. LED like on the back still confirms it is getting power. Just won't turn on. 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 3 of 3
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@whittonca

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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