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MarthaW1
New member
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Message 1 of 3
345
Flag Post

HP Pavilion desktop suddenly shut down and will not powerup

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

My Pavilion desktop computer shut down for no reason and will not power up.  Green light on the back is on.  I have tried disconnecting power cord from the computer and from the wall, waiting 10 second and then reconnecting.  Nothing.  I cannot do a hard reset because there is no power to the unit.  Please advise.

2 REPLIES 2
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 3
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HP Recommended

@MarthaW1 -- it is probable that the power-supply has failed.

 

Take your computer to a local owner/operator computer shop. They will open-up your computer, and temporarily connect a compatible power-supply. If your computer now works, buy the power-supply, and be proud for "buying local" to support a local business.

 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@MarthaW1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP desktop is not working correctly. If you have already performed the steps from the document HP PCs - Computer does not start​​​​​​: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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