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‎06-01-2019 03:08 PM

HP Recommended
Product: HP Pavilion (500-277c)
Operating System: Microsoft Windows 10 (64-bit)

When I have my USB 3.0 hub attached to my computer, the computer will not boot past the BIOS screen.  Unplugging the hub and power cycling fixes the issue; as soon as the Windows logo appears, I can plug the hub back in.

 

I've updated all drivers, but can't find a BIOS update.  The installed BIOS (80.20) has a date of 10/31/2014.  I find it difficult to believe that there isn't a newer one, but I can't find it.

 

I've tried 3 different brands of USB 3.0 hub, tried plugging the hub into different USB ports, but still can't get past the boot-up issue.  

 

Has anybody else run into this problem and/or have any possible solution?

2 REPLIES 2

‎06-02-2019 07:55 AM

HP Recommended

@jkyoung66 

I've run into this myself with some HP PCs and there is no real solution -- as the PC is going to attempt to boot from anything plugged into the USB port, and there does not appear to be anything you can do to prevent that other than unplugging the USB device.



I am a volunteer and I do not work for, nor represent, HP
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‎06-03-2019 12:39 PM

HP Recommended

Thanks for the reply.  Most computers have an option in the bios to specify boot order or exclude certain devices from being bootable.  I can't find these settings in this computer's simplistic BIOS - a very surprising omission, but I've found other disappointing design choices with this PC (such as the full-size drive cage that was designed NOT to allow extra drives to be added).  

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