HP Pavillion All-in-One Desktop 27-ca2xxx

[SLeaG]

Very frustrated user here.  Purchased desktop on 8/16/23 for  $1,513.49.  In January this year I started getting the blue screen below.  I took it into Geek Squad on 2/1/24 and they replaced my hard drive.  I was still getting this screen and took it back to them 5/20/24.  They couldn't find the problem so they told me to contact HP.  HP replaced my operating system on 5/21/24.  I am now getting the blue screen again.  I toot it to Geek Squad on 8/28/24 and they can't find the problem.  I can't get hold of anyone at HP.  I want a refund or a brand new desktop.  PLEASE HELP

 

[Raj_05]

Hi @SLeaG,

Welcome to the HP Support Community

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[TimTurnip]

I have an eerily similar situation. 

Bought an Omen Desktop last year, and it’s been freezing/locking up since. After anywhere between ten minutes and a couple of hours, it will just lock and require a hard shutdown to come back.

It’s been back to HP for repair three times, had motherboard and graphics card replaced (allegedly), and is still locking up. Literally taken this thing to FedEx three different times. 

My case has been with a Consumer Escalations Case Manager for several months now, because I’ve been requesting either a new machine or a credit.

But since the PC was last returned to me (two weeks ago), they’ve stopped responding to me. Calls go directly to voicemail, and they won’t respond to emails. I’ve been on hold with the general support number for 42 minutes and counting this morning. And despite assurances from my case manager that my factory warranty was being extended because the machine has been constantly failing, my warranty is showing as expired on the website…so I’m not even able to submit a new ticket. 

It’s really heartbreaking that this is where we are, HP. I don’t even want to think about how many PCs I (and my organization) have bought from you guys over the last 25 years. 

[SLeaG]

I'm sorry it's happening to you too.