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- HP Pavillion Desktop will not detect Keyboard or Mouse at St...

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05-06-2023 10:28 AM
PC will not detect USB Mouse or Keyboard at StartUp. Devices have been tested on different pc and they are working. Cant access BIOS at startup. Have run Check Disk on HDD as second drive on different pc - no errors found. Any ideas as to how i could resolve this
05-08-2023 06:10 PM
Hi @DNP8277,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
There are several things you can try if your HP Pavilion desktop is not detecting your keyboard or mouse at startup.
- Check the connections: Make sure that the keyboard and mouse are properly connected to the desktop. If you are using a wired keyboard or mouse, make sure that the cables are securely plugged into the appropriate ports on the back of the desktop. If you are using a wireless keyboard or mouse, make sure that the batteries are inserted correctly and that the device is properly paired with the desktop.
- Restart the desktop: Sometimes a simple restart can fix the problem. Try restarting the desktop and see if the keyboard and mouse are detected at startup.
- Use a different USB port: If the keyboard and mouse are connected to USB ports on the desktop, try using a different USB port. Sometimes a specific USB port can malfunction and switching to a different port can fix the problem.
- Update drivers: Go to the HP website and check if there are any available driver updates for your keyboard and mouse. Download and install the latest drivers and see if the problem is resolved.
- Check BIOS settings: Restart the computer and enter the BIOS settings by pressing the appropriate key during startup (usually F2, F10, or Delete). Check if the USB ports are enabled and if Legacy USB support is turned on. If not, enable them and save the changes.
- Try a different keyboard or mouse: If none of the above steps work, try using a different keyboard or mouse to see if the problem is with the devices themselves.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator