HP Pavillion all in one

[Tommy326]

We had a power outage so my computer shut down, I turned it on and the hp logo came up then nothing, it won't continue to boot...

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[A_Gayathri]

Hi @Tommy326 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing with your HP Pavilion All-in-One 27-r014 not booting past the HP logo after a power outage could be related to several potential causes, such as corrupted system files, hardware issues, or power-related problems. 

Here are some troubleshooting steps you can try to resolve the issue:

1. Power Cycle the Computer

• Disconnect the power cable from the computer.
• Press and hold the power button for about 15-20 seconds.
• Reconnect the power cable and try turning the computer on again.

2. Perform a Hard Reset

• Disconnect all external devices (USB drives, printers, etc.) except the keyboard and mouse.
• Turn off the computer and unplug the power cable.
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Plug the power cable back in and try booting the computer again.

3. Access Advanced Boot Options

• Turn on the computer and immediately start pressing the F11 key repeatedly until the "Choose an option" screen appears.
• Select Troubleshoot > Advanced options > Startup Repair and follow the on-screen instructions.

4. Boot into Safe Mode

• Restart the computer and keep pressing the F8 key (or Shift + F8 in some cases) to access the Advanced Boot Options menu.
• Select Safe Mode and see if the computer boots into Windows. If it does, there might be a software conflict causing the issue.

5. Reset BIOS/UEFI Settings

• Turn on the computer and immediately start pressing the Esc key repeatedly to access the Startup Menu.
• Press the F10 key to enter the BIOS Setup Utility.
• Press F9 to load the default settings and F10 to save and exit.
• Try booting the computer again.

6. Check for Hardware Issues  HP PCs - Testing for hardware failures

• If you have experience with hardware, you might want to open the back of the All-in-One and check the RAM and storage connections. Sometimes, reseating these components can help resolve boot issues.

7. Perform a System Restore

• If you can access the Advanced Boot Options (using F11 or F8), try performing a System Restore to revert the computer to a point before the power outage.

8. Check Hard Drive Health

• If possible, access the BIOS/UEFI settings (F10 during boot) and look for any options to run a diagnostic test on the hard drive. If the hard drive is failing, it might prevent the system from booting.

Refer to this document: HP Pavilion All-in-One - 27-r014 User manual

I hope this helps. 

Take care and have a good day.

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