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‎08-25-2026 03:29 PM

HP Recommended

Hi, I have a EliteDesk 800G6 DM. It seems to have the SureStart loop documented here as "Ish_9400908-9399890-16".

 

The device basically only reboots  to the boot splash screen, time invalid from CMOS reset, or Sure Start Recovery. It will not let me into the setup or boot to any OS. I am unable to make a support ticket as my device's serial is not recognized, maybe cause its out of warranty now. Is there any documented way to fix it if you I cannot get direct support from HP?

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