• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎08-25-2026 03:29 PM

HP Recommended

Hi, I have a EliteDesk 800G6 DM. It seems to have the SureStart loop documented here as "Ish_9400908-9399890-16".

 

The device basically only reboots  to the boot splash screen, time invalid from CMOS reset, or Sure Start Recovery. It will not let me into the setup or boot to any OS. I am unable to make a support ticket as my device's serial is not recognized, maybe cause its out of warranty now. Is there any documented way to fix it if you I cannot get direct support from HP?

Category:
Reply
2 REPLIES 2

‎08-26-2026 02:57 PM

HP Recommended

since you are able to post this request you appear to have access to a working system so go to the HP cloud recovery website and download a usb key recovery image for your model system

 

you will need a 16gb usb key which will be erased and written with the nessary restore image

 

https://support.hp.com/us-en/document/ish_4511095-4511141-16

Reply
Was this reply helpful? Yes No

‎08-26-2026 10:52 PM

HP Recommended

Thank you for a response, but I cannot even get to the boot menu or setup, else I could just update the BIOS.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->