• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-10-2022 12:53 AM

HP Recommended
Product: HP Z2 Small Form Factor G4 Workstation (2YW30AV)

After restoring a W11 image, I got my HP Z2 G4 SFF locked at boot with the message:

HP Sure Start Recovery

HP Sure Start detected an unauthorized change to the Secure Boot Keys.

The keys ware restored automatically and there is no further actions required.

The repeated occurrence of this problem indicates a security problem that should not be ignored.

 

My computer was only 2.5 years old.

I tried without success to solve this issue and finally ask the reseller to solve the problem.

Answer from HP : Machine non longer under warranty (yes 6 months too old) and no other solution than replacing the motherboard for 400 € !!! Throwing away a functional motherboard is not an environmentally acceptable behavior.

 

Conclusion : the HP Sure system is buggy and kills your machine. Do we need such kind of "HP Sure security feature " ?

HP computers are no longer trusted machines respectful of the environment and shall be avoided.

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.