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HP Recommended
HP ENVY Desktop - TE01-1020

Last night we had a big lightening storm. Before we went out to dinner, I either put the PC to sleep, or turned it off...can't quite remember. Not sure what role lightening may have played as all phones, TVs, (PC monitor working this morning-didn't test until this morning,) and house lights were working when we got home. Nonetheless, this morning when I went to turn on the PC, it didn't. I have all my computer and computer related wires attached to two good surge protectors. And, the surge protectors show no indication of a problem...all their lights are green in the right places. I also checked the electrical outlets and they are all functioning properly. Re-plugged the PC into a different outlet to no avail. Need help in trying to determine if PC is fried, and/or how to get it started up again. Thanks.

2 REPLIES 2
HP Recommended

Greetings @flycaster1 

 

Welcome back to the Forum.

 

Sorry to see this happen. 

 

It sounds like all other electronic devices in your home, including the monitor connected to the TE01, are okay.

 

Power surges are indiscriminate. I use Uninterruptible Power Supplies on my PCs and other expensive electronic devices to mitigate potential component damage caused by power outages.

 

I would say you may have PC component damage if your PC shows no sign of life after the power outage.

 

You would have to test each PC component to find the damaged part(s). This requires replacement components. Doing this yourself (swapping in components until you find the bad components) would be expensive.

 

I suggest having a local PC Tech check the PC to determine the extent of the damage which may have been caused by the power outage. Or this problem may be coincidental. It's anybody's guess without examining the PC. 

 

Then decide to fix the PC or replace the PC.

 

I don't think HP's standard warranty covers your scenario. Check with HP if your PC is in warranty.

 

Regards

HP Recommended

I have to agree with your assessment. Because there was no other damage to any of the electrical systems (appliances, TVs, house lights, A/C, etc) one does have to assume damage or "old-age" related parts breakdown. So, I guess I'll be taking the PC to a computer repair shop to find out what's what.

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