HP Touch Smart 300 pc screen is black and fan runs loud when turned on.

[asaye]

HP Touch Smart 300 PC screen is black and the fan runs loud when turned on.   The fan has been surging and running louder from time to time for months now, but the screen has never been a problem before.  This is an All-in-one and I don't know what steps to take to get the screen back on again.  Any help will be appreciated.

[The_Fossette · Accepted solution]

Hi @asaye

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are not getting any display on the computer.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the PC was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?
•  

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2oe7p2u

HP Customer Support - Software and Driver Downloads 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[asaye]

Is there another option that I can try for Windows 7?

[The_Fossette]

Hi @asaye

Follow the steps in the below article for Windows 7.

http://hp.care/2pzb6BB

Let me know how it goes and you have a great day!

Take care.

Cheers!