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HP Recommended
6H8Z5UT

Computer locked up and when rebooted the system would no longer boot up. The computer will power on briefly for few seconds and then turn off. I investigated the issue and preformed a hard power reset by holding down the power button. Upon powering up again I received 3 flashing red lights (Long Beeps) followed by 2 white flashes (short beeps). Looking that up I found it was a memory initialization error.

I removed the Ram and tested with 1 stick - No Change

Tested the other stick - No Change

Tested the alternate Ram slots - No Change

Tested the system with no Ram installed - No change

 

I suspect bad motherboard.  I have an extended warranty with an HP care pack, but I can't seem to find a way to submit a ticket online to get support.  My HP dashboard doesn't have anywhere to submit a new case.

 

Any help appreciated.

1 REPLY 1
HP Recommended

Figured out how to submit a ticket - you have to go through the warranty box on the dashboard.

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