06-07-2018 10:52 AM
I was debating on if if should even post this or not but I think they did not do this intentionally. It is really just a bad BIOS. I think the real fault is with Itel and not HP. The BIOS patch HP released to us originated from Intel and was modfied by HP so it could be the issue came from either source.
06-07-2018 11:21 AM
> I think they did not do this intentionally.
Somebody (at Intel? at HP? the motherboard manufacturer?) intentionally made some changes to the BIOS programming-code.
There could be a lack of understanding of the existing code -- "I think that these lines of code can be deleted, so I will" -- or it could be an error in the coding -- "I never expected that the plug-and-play SSD device would return ABC".
It's a procedural failure of some QA (Quality Assurance) team to not test the new BIOS on a computer with a SSD.
Or, if they did the test, it would be a failure to report/investigate the "hang" during the boot process.
Accidental defect? PROBABLY.
Deliberately excluding SSD devices? PROBABLY NOT.
P.S. I doubt that HP would modify a BIOS. I think that they would "trust" the manufacturer of the motherboard, which probably was designed and manufactured to HP's specifications.
05-10-2019 09:43 AM - edited 05-10-2019 10:24 AM
HI! I have the same problem with ... IF I try to change the hard drive with an SSD th e pc blocks and i can't enter the BIOS! I tryed a CRUCIAL MX500 and now a SAMSUNG EVO 860 but the result was the same...I can't install a M.2 card because this slot is occupied from the Ati radeon video card...Any suggestion? thanks a lot. ROBERTO
This SSD could be compatible? https://www.amazon.it/dp/B071WXK4GK/?coliid=IBDYHQWCX7CIR&colid=3LO1VBEGFE12R&psc=1&ref_=lv_ov_lig_d...
05-10-2019 10:34 AM
The fact that it is an HP SSD will definitely increase your chances of possible success. But we cannot ASSUME that it will work 100%. We have direct reports of this happening with HP SSD drives right out of the box on NEW HP computers. I tihnk the only way we know for sure is to bypass the SATA section of the motherbaord comepletely and use an open slot on PCIe, USB, or M.2. I just checked the BIOS page for my PC ( 510-p024.) They have not posted an updated BIOS to fix this issue yet. I suspect they never will. This will be my last HP product purchase of any kind. The company has no interest in product support at all after the sale.