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gp51--__
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HP desktop 595 pavilion

HP Recommended
pavilion 595 desktop
Microsoft Windows 10 (64-bit)

computer just off warranty 10 day ago 1 year old. pushed the start button and box came up that said boot device not found and please install an operating system. ran diagnostic testing drive 1  smart check passed and short DST passed. what do I need to do from here buy a new computer and can I salvage my documents and pictures and other programs and e-mail from the old one. I have 1 T hard and 128  SSD thanks for any assistance's

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praveen196
HP Support Agent
HP Support Agent
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@Gp51 Welcome to HP Community!

 

I understand that you are getting a boot device not found.

 

Please perform the hard reset and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check

 

If the issue still persists, please perform the system recovery.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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