HP desktop "your pc did not start correctly"

[DDF5]

Have HP desktop M01-F0033w PC  and get message "Your PC did not start correctly" after Automatic Repair process fail. Tried options, no help. Can I get a replacement Windows 10 without charge? How?

[Nirvana_95]

Hi @DDF5

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that your system is stuck in an automatic repair loop. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and perform an Operating System Reinstallation so that the issue gets resolved: https://support.hp.com/in-en/document/c04641788 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[DDF5]

Hi HP Support:

It is suggested that I use recovery device (Windows 10 Recovery flash drive) to get system to recover. I do not have a recovery of the Windows 10 system for this HP Desktop. Is it possible that Microsoft can supply a Windows 10 replacement system for this H P desktop, without charge?  I know that is asking a lot from Microsoft.

[DDF5]

There has been no changes to hardware for this HP Desktop. The last Windows 10 update was about 3 weeks ago and I experienced problems after that update. I tried to go back to a System Restore point before the update. The System Restore process lasted more than 1 hour.  Most of that time it was updating the Registry.  After that the system was not usable.

[Nirvana_95]

Thanks for your response.

To create a recovery media in a USB device. I would suggest you follow the steps shared in the link above and let me know how it goes.

You can also create media using another system.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[DDF5]

Here are the instructions for creating the USB drive, between the dotted lines.

...............................................................................................................................................................

This document is for HP and Compaq computers with Windows 10.

You can use a recovery USB drive to start your computer in case of a problem. A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image.

Creating a Microsoft recovery USB drive

You can use a recovery drive to troubleshoot problems with your computer even when the operating system does not open. Copy the HP recovery partition to a USB drive so you can use it if your computer does not start or has problems.

1. Connect a 32 GB or larger USB drive to the computer.

   note:

   Copying the recovery partition uses more than 16 GB of space and requires a large capacity (at least 32 GB) USB drive.

2. In Windows, search for and open Create a recovery drive.
3. Click Yes on the User Account Control window that displays.
4. Check the box to Back up system files to the recovery drive, and then click Next.

   ..........................................................................................................................................................................

   Please notice that number 2. above says  " In Windows "   a user has to be in Windows to create this USB drive 

   If I am not able to start the desktop computer Windows,  how can I make this recovery USB?

   I have a recovery USB made from the HP Laptop I am currently using and then tried it on the HP desktop....

   I press ESC key right after turning on desktop, to get the menu to switch the boot device to USB. 

   I change the boot device to the USB from the laptop and HP desktop it starts Recovery,  but fails shortly....

   Sorry about the terrible situation I am in, but I would like to get the desktop working again.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[DDF5]

Connected with HP Technical support.  Harish Kumar from India was terrific,patient and courteous.  My Desktop has been reloaded with Windows 10 and is "working like a charm".  I will try to find out how to send a note of thanks and appreciation for all the HP folks that have been most helpful, especially Harish [Personal Information Removed].