Create an account on the HP Community to personalize your profile and ask a question
11-17-2019 07:38 AM
Yesterday, I got the BSOD and then tried to re-boot my trusty HPE-510T and it would not boot. No power to keyboard and mouse, and no signal to monitor. I got 5 long beeps and amber flashes, repeated 5 times and then just flashes. I researched this and the web suggests a memory error. I swapped my memory around and now the computer starts to boot, signal goes to monitor and there is power to keyboard and mouse. However, I get a 4 pane windows graphic, spinning dots underneath that goes on and off about 5 times, then I get a light blue screen with spinning dots and then the screen goes blank and the monitor goes to sleep. Windows boot-up never completes.
I checked the CMOS battery which was totally dead, replaced it and the same sequence described above occurs. Finally, using the ESC key or F10 will not bring up the BIOS or UEFI menu.
11-19-2019 05:28 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Have you tried swapping the memory slot? If its a memory slot issue then the computer needs to be serviced.
- When the computer starts up with single ram are you able to boot into BIOS environment?
Keep me posted for further assistance.
I am an HP Employee
11-19-2019 05:53 PM
Hi. I had 4 sticks of 2 GB RAM in the computer and I think one is bad because when it was in it wouldn’t even try to boot. Before I posted above, I was booting with three sticks of ram in. I just tried it again with one stick of RAM in the slot closest to the CPU and it behaved exactly the same as described above.I also swapped out another stick of RAM for the single one I just tried and again it behaved exactly as described above.
FYI, I seem to recall that when the computer was booting properly, there would be an HP splash screen that would come up for a few moments possibly with Information on how to get into the bios. Now, I see that screen displayed only 2 inches high and very distorted right after I restart the system.
11-19-2019 06:22 PM
Thank you for posting back.
This sounds like hardware related issue with the computer as it's not booting up,
I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee