HPSystemEventUtility error when I log in as admin

[sursan]

Hello,

I have a new Omen 30L desktop. Each time I log in as main admin account(used when I installed the computer) I get this error:

This doesn't happen with other admin accounts or normal users - these accounts were migrated from the old computer with the Transwiz utility program.

I assume the error comes from the HpseuHostLauncher (I see it in Startup Apps), but I don't know how to fix it without disabling it.

I have all updates done (Windows, Microsoft Store and HP Support Assistant).

Thank you in advance for your help!

[itsmyname]

@sursan -- I have a new Omen 30L desktop.

How new? You should get free telephone-based support for the first 30 days after a purchase.

Can you use File Explorer to access the folder:  

Sorry, omit the last character after "Apps\".

Do you have "permission" to open that folder?

Do you have permission to click with the right-side mouse-button to "scan for viruses" the named file in that folder?

[Prométhée]

Hello
you say you migrated your old accounts to this new computer.
Did you have time to test, before the migration?
This software has a more or less important function, and may not be installed on all computers!
What I think, the migration of the program would be related, and as not originally installed on this computer, there is a problem when you open the account, of this model
sorry may not be clear!
but just tried uninstalling the program if possible
it is not a virus

https://support.hp.com/us-en/document/c06559359

do not take into account all the text

this is just the first link that I found that speaks of this
just from

How to identify the version of HP System Event Utility installed.

Method 1

[itsmyname]

> you say you migrated your old accounts to this new computer.

I do not see where that was stated.

It seems to be a brand-new computer, with a "main" ("Administrator") ID, and maybe a "limited" account.

[sursan]

Just to clarify, on the new HP system I have done a proper installation with a local admin account. It is in this account where I see the error message.

The other accounts (2 admin, 3 normal users) were transferred from an old system, which is not a HP one, so this utility was not even present (so the tool was not migrated, it was pre-installed only on the new system). And in those 5 accounts I don't see this error message when I log in.

[Prométhée]

---

@sursan wrote:

 Each time I log in as main admin account(used when I installed the computer) I get this error:

t

this doesn't happen with other admin accounts or normal users - these accounts were migrated from the old computer with the Transwiz utility program.

---

The translation may fail me, but I read this

something in any case comes from another computer
Clear that it's not a virus anyway

@sursan  confirm ?

[edit]

I answered almost at the same time @sursan 
it is all the more curious in this case
But try anyway, just uninstall the **bleep** program

the exact model of the computer?

[itsmyname]

> This doesn't happen with other admin accounts or normal users - these accounts were migrated from the old computer with the Transwiz utility program.

So, it only happens with the "primary" ID that was created when the first-time "setup" of Windows on the brand-new computer was done. That is the problem. The existence of the "migrated" accounts is not a problem. 

So, @Prométhée -- what do you recommend to fix the usage of that "primary" ID?

[sursan]

How new? Less than a week ...

And I don't have access to that folder, please check the messages below, in order, when I try to access the folder:

I haven't tried to change the current owner to admin ...

On the other user with admin rights I cannot access that folder either.

I have tried, however, to reinstall the utility (same version).

Any suggestions?

[itsmyname]

@sursan -- Click Continue to attempt the operation with administrative privileges

What happened after you followed this instruction?

[Prométhée]

Normally, no one has access to this folder, we should not change this

Not recommended but :

https://www.maketecheasier.com/access-windowsapps-folder-windows-10/

https://helpdeskgeek.com/windows-10/how-to-access-the-windowsapps-folder-in-windows-10/