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HP Recommended

Hey so my gaming laptop was hacked and I just wanted to see if there's any way I can fix it, it's a HP Pavilion gaming laptop 15z-ec200 here's the info on it if that helps 

Product number- 2P6A7AV

System board ID- 88DD

Processor type- AMD Ryzen 5 5600H with Radeon Graphics 

[Personal Information Removed]

Build ID- 21WWDS1T601#SABA#DABA

 

If anyone can help please do so you can email me donovancarnes09@**bleep**.com 

 

 

 

 

 

 

3 REPLIES 3
HP Recommended

Please explain the "Hacking".  It might be just as easy to wipe the hard drive and reinstall everything.

That model in supported by the HP Cloud Recovery tool

https://support.hp.com/us-en/document/ish_4511095-4511141-16

Make the media and use that to restore the PC to factory settings after wiping the drive.


I'm not an HP employee.
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HP Recommended

TheOldMan is correct about the need to WIPE the drive, as simple refomatting leaves the files and data on the drive and since hackers are good at hiding malware from AV products, if you reinstall to a formatted drive, you run the serious risk of the malware still being there, and once you start running Windows again, it will reactivate.

 

You need to remove the drive from the PC and connect it to a working PC and use special software to do the WIPING.  The one I recommend that is free is MiniTool Partition Wizard.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks @WAWood  for explaining that term to the user.  Sometimes I forget that a simple term that we use does not always convey the correct procedure to the layman.


I'm not an HP employee.
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