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09-07-2020 06:54 AM
Product: HP ENVY Phoenix Desktop - 860-079na
Operating System: Microsoft Windows 10 (64-bit)
Im struggling to fix this error message and am looking for some help. Suddenly every time i turn on my computer i get a "Hard Disk Error" along with "Hard Disk 3 (3F3)" message asking me to run the System Diagnostic. I have run all of the system diagnostics related to the hard disk (some of which went on overnight) and all have passed but this message still appears every time i turn on the computer. I do have some external hard drives connected and i have tried booting the computer with and without these and again it does not have any effect.
If i don't run the system diagnostic and just exit and let the computer carry on booting it works absolutely fine. I have tried running some of the Windows diagnostic tools and they have not found anything either. Does anyone know what i can do to either fix this or stop it appearing? Any help would be really appreciated.
3 REPLIES 3
09-08-2020 05:32 PM - edited 09-08-2020 05:36 PM
Very strange error.
I would enter the BIOS. Then reset defaults.
Or remove/reseat the CR2023 MB battery to reset CMOS. Or replace this battery
Wild card option is the HDD is failing but HP diagnostics is indicating a false positive (the drive is good but it is failing).
Install Windows on a different known good HDD. Boot to the drive to see what happens.
09-09-2020 03:28 AM
Thanks for that, it's been a great help.
Good news and bad news i suppose. I did a reset and restarted the computer but the same error appeared (bad news) but this time when i ran the "Hard Drive Extensive test" i got the following results (good news that it finally found something):
Hard Drive SMART Test - Passed with 2 warnings
Hard Drive Short DST Test Check - Warning
Hard Drive Optimised DST Check - Passed
Hard Drive Long DST Check - Passed
I was hoping that the test log would give me an idea as to what the warnings are so i tried to save a copy of the log in a few places but i can't find them when i log into the computer. It also didn't give me a failure id as when i look at the log summary it shows a pass.
Is there anyway i can find out anymore information as it is still showing the same error every time i turn the computer on, asking me to run the same scan.
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